Returns & Exchanges

Last updated: June 2025

14-Day Return Policy

We accept returns within 14 days of delivery for items that are unworn, unaltered, and in their original condition with all packaging intact. Hair products must not have been opened, installed, or styled.

Eligible Items

• Wigs and hair bundles in original, unopened packaging
• Products that are defective or damaged upon arrival
• Items that were incorrectly shipped

Non-Returnable Items

• Wigs or hair pieces that have been worn, styled, or altered
• Items marked as final sale
• Nail services (in-studio services are non-refundable)
• Products purchased with a discount of more than 30%
• Items without original packaging

How to Return

1. Contact us within 14 days of receiving your order at (405) 294-2534 or email noreply@tera.hair

2. We will provide you with a return authorization and shipping instructions.

3. Ship the item back in its original packaging. Return shipping costs are the customer's responsibility unless the item is defective.

4. Once we receive and inspect the item, refunds are processed within 5-7 business days to your original payment method.

Exchanges

We are happy to exchange an item for a different size, color, or style within 14 days. Contact us and we will guide you through the process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund.